Frequently asked questions
Everything about our heated shawl, heated vest and dog coat. For delivery and returns, please read our shipping policy and refund policy.
Heated Wearable Shawl
Is it rechargeable?
No. It is a USB plug-in model, not a rechargeable one. Connect it to a power bank, a laptop or a USB power adapter while you wear it.
How do I turn it on?
Once it is connected to power, long-press the black power button on the shawl for 5 seconds. It does not start with a single touch.
How long does it take to warm up?
Allow about 3 to 5 minutes. If it still feels cool after 5 minutes it may be on the lowest level: switch levels with the button and give it a little longer.
How warm does it get?
It has 3 heat levels. It is designed not to get very hot, to help protect delicate skin, with a maximum perceived temperature of around 50°C (122°F). If you want strong heat, this may not be the right product for you.
Which colours can I choose?
Beige, Wine red and Green.
Where can I use it?
Anywhere you have USB power: on the sofa at home, at your desk, or on the go with a power bank.
Heated Vest, 9 Zones
How is the heated vest powered?
It is USB powered, with 9 heating zones and 3 temperature levels.
Which size should I choose?
Sizes follow Asian sizing and are listed by body weight, from M (45-55 kg) to 5XL (98-105 kg). We recommend sizing up.
Can I wash it?
Yes, the vest is washable.
Which colours are there?
Black and White.
Winter Dog Coat
How do I pick a size for my dog?
Measure your dog's chest girth (and back length for four-legged styles) and compare it with the size chart on the product page. The sizing runs small, so if your dog is between two sizes, choose the larger one.
What is the coat made of?
Polyester fabric with a thickened fleece inner layer. The plush lining and vest-style design make it easy to put on and take off.
Which sizes and colours are there?
Sizes XS to XXXL, in 15 colours.
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